Refund policy

REFUND, RESEND & RETURN POLICY

Last updated: January 2026

At our store, we are committed to delivering quality products and maintaining fair transactions. By placing an order, you agree to the terms outlined below.

1. No Return / No Refund Conditions

Due to the nature of our products (health and personal use items), we do not accept returns or refunds under the following conditions:

  • The item does not fit or the wrong size was selected
  • The customer changes their mind after purchase
  • The product does not meet personal expectations
  • The product has been used, worn, or tested
  • The product has a minor odor due to packaging or materials
  • Incorrect shipping details were provided by the customer
  • The buyer ordered the wrong item or SKU

Additionally, the following reasons are considered invalid for refund or dispute:

  • The buyer does not like the product
  • Claims that the product description is inaccurate without valid supporting evidence
  • Product differences that were stated or agreed before purchase
  • Tracking delays, interruptions, or missing updates caused by logistics providers
  • Packages returned, held, or discarded due to failure to comply with customs regulations

Important:
All items are inspected prior to shipping. For hygiene and safety reasons, any product that has been used is not eligible for return or refund.

2. Acceptable Solutions

While returns are not accepted in the situations above, we offer the following solutions:

A. Size Replacement (Discounted Reship)

If an incorrect size was selected, we may offer a replacement at a discounted price. Shipping costs will be borne by the customer.

B. Partial Refund (Case by case)

In certain situations, a partial refund may be offered at our discretion without requiring the item to be returned.

C. Free Replacement (Fully Covered)

A replacement will be provided at no additional cost if:

  • The item received is defective, or
  • The wrong item was shipped

Valid photo or video evidence is required.

3. Shipping Issues

We are not responsible for:

  • Delays caused by shipping carriers or customs clearance
  • Incorrect shipping address provided by the customer
  • Failed delivery due to customer unavailability
  • Tracking information issues caused by logistics providers
  • Packages marked as delivered by the carrier
  • Packages returned, held, or destroyed due to customs related issues

If a parcel is returned, lost, or undelivered due to the reasons above, a reshipment can be arranged at an additional cost.

4. Dispute and Claim Requirements

To process any request, the following must be provided:

  • Order number
  • Clear photo or video evidence of the issue
  • A detailed description of the problem

Requests submitted without sufficient evidence may be declined.

5. Dispute Policy

Customers are strongly encouraged to contact us before initiating any dispute or chargeback.

Unauthorized chargebacks will be formally challenged with supporting evidence.

Claims based on reasons such as incorrect size selection, personal dissatisfaction, or any invalid conditions listed above may be declined in accordance with this policy.

6. Policy Agreement

By placing an order with our store, you acknowledge and agree to all terms outlined in this policy.